Refunds

This refund policy applies to Formation Systems 360 campaigns paid through Stripe on the customer portal. It is written for Australian Consumer Law. Card networks and Stripe also expect a clear refund policy before you pay.

When we refund

If you have not published the campaign and no rater has submitted a response, contact us and we will refund the unused order in full to the original payment method.

After a campaign is live, we treat the service as begun. We may still refund unused rater seats on a case-by-case basis, or offer a credit, if a technical fault on our side prevented the survey from running.

How to ask

Email [email protected] with the campaign title and the email used at checkout. We aim to respond within two business days. Approved refunds usually appear on the statement within five to ten business days, depending on the card issuer.

Chargebacks

Please contact us before raising a dispute with your bank. We keep records of checkout, publication and rater activity so we can show that the service was supplied.

Pricing is in AUD and includes GST.